Loretto Housing Association

Care

Cathy Fallon
Director of Loretto
  • Masters Business Administration
  • Qualified Counsellor 
  • Diploma in Management 
  • Diploma in Research
  • Registered Mental Nurse 
  • NMC Membership

Cathy’s role as the Director has an overall responsibility for ensuring the Organisation provides a quality service to all mainstream and supported tenants, service users and staff.

Cathy works with the Group Director of Housing and Care to prepare, implement and adjust strategy, policies and procedures to ensure that the Organisations’ objectives are met.

Within this there a  responsibility to service the boards of both Loretto Housing Association and the subsidiary company Loretto Care.

Cathy has been with the Organisation since 1993, and has worked in nursing and social care for over 30 years.

 
Martin Glackin
Head of Care
  • MSc Dementia Studies
  • Diploma in Training and Development
  • Registered Mental Nurse
  • Registered General Nurse

As the Head of Care, Martin has responsibility for the management of all care services within Loretto.  This includes inputting at a strategic level to the overall development of care and support activities, ensuring the high quality of service provision is maintained.

Reporting to the Director of Loretto Care, Martin line manages the Area Care Managers and provides reports to Loretto Care’s Management Board in relation to care activities of the organisation.  He is also a member of Loretto Care, and Loretto Housing’s senior management team.

Martin has worked in health and social care since 1984, was previously a Ward Manager before joining Loretto in 1994.  He has worked in a number of operational care roles within Loretto, and has particular interests in the impact of the built care environment on quality of life and the role Assistive technology can play in supporting individuals.

 
Glenn Harrold
Service Development Lead (Older People Services)
  • MSc Human Resource Management and Development
  • BSc (Hons) Health and Social Care
  • Registered Mental Nurse
  • Managing Care Certificate
  • Professional Certificate in Management
  • IOSH Managing Safely Award
  • SCOSH Certificate in Workplace Health

Glenn oversees our Older People Services and Specialist Care Home provision across the organisation, which includes the supervision, development and deployment of associated staff and resources.  Glenn’s main focus is ensuring that the services provided reflect the needs of people we work for and deliver on individual outcomes and aspirations. As part of the care team we work in  developing new care and support opportunities, in line with the strategic objectives of the business. This includes developing an understanding of the changing needs of the social care environment in relation to purchasers' requirements and emergent trends of service user groups.

Glenn has worked in health and social care since 1991, and has previously undertaken a variety of roles within Loretto Care, including Care Services Manager, Care Initiatives Manager, and Learning and Development Manager.

 
Sue Johnston
Service Development Lead (Self Directed Support)
  • Registered Mental Health Nurse
  • Registered Managers Award
  • SVQ Assessor / Verifier
  • Scotland's Mental Health First Aid Trainer
  • Promoting Mental Health Improvement Trainer
  • Assessor of Assistive Technology and Telecare

Sue oversees our Self Directed Support Services, which includes workforce development, change management, the supervision and deployment of associated staff and resources. Sue’s main focus is ensuring that each individual service is designed around the person’s outcomes and life aspirations, and that support is provided at the time that fits with their lifestyle.

Sue currently manages services across North Lanarkshire, South Lanarkshire, Renfrewshire, Glasgow, Falkirk, and Grangemouth,

These services provide personalised Housing Support and Care at Home Services to a range of people with additional support needs which includes young adults, individuals recovering from mental ill health, individuals with learning disability or dual diagnosis and individuals who have experienced homelessness.

Sue has worked in a variety of Social Care management posts within the organisation since 1993, prior to this Sue worked as a registered Nurse within Lanarkshire Health Board.

Sue Johnston is seconded one day per week to Coalition of Care and Support Providers, Scotland as the Workforce Self Directed Support Associate.  Sue sits on the Scottish Social Services Council, Workforce Board to support the 4 SDS workforce priorities – personal outcomes, peer support, learning partnerships and connecting people and resources. Sue will also contribute to the delivery of the approach, identified by supporting voluntary sector providers to engage with, contribute to, and learn from the 4 key SSSC priorities.  Sue will work with Catherine Garrod, P&P programme Officers to develop and deliver SDS related network events and input into the Personalisation Leads Network.

 
Louise Dunlop
Service Development Lead (Tenancy Sustainment)
  • PDA Supervision In the Delivery of Care Services
  • SVQ 4  Health and Social Care
  • Registered Managers Award
  • SVQ Assessor / Verifier
  • Accredited Trainer in Outcome Star
  • OU K218  Working with Children, Young People and Families
  • OU DD301 Crime and Justice
  • Qualified Trainer with Outcome Star

Louise oversees our Tenancy Sustainment Services, which includes the supervision, development and deployment of associated staff and resources.  Louise’s main focus is ensuring that the services provided, meet  both the housing and other needs of the people we work for.  Along with facilitating people to achieve their personal outcomes, services will enable move on to better lives.  Louise currently manages services across Stirling, Renfrewshire and Glasgow. 

These services provide personalised Housing Support and Care at Home Services to a range of people with additional support needs including young adults, homeless families, single homelessness, individuals affected by substance misuse.

Louise has worked in Social Care posts within the organisation since 1995 and in a variety of management roles since 2000.

 
Laura Pluck
Care Services Improvement Manager
  • BA Hons Social Policy
  • SVQ 4 Health and Social Care
  • Certificate in Managing Care
  • SVQ Assesor / Verifier
  • Qualified Trainer with Outcome Star

As the Care Services Improvement Manager Laura is responsible for the Performance, Quality Assurance and Improvement of Care Services across the Organisation’s three work strands of Older people, Tenancy Sustainment and Self Directed Support.

Reporting to the Head of Care, Laura works with frontline teams in Loretto Care and with support services provided from the Wheatley group, to evaluate performance results; identify opportunities for service and performance improvements and supports in the implementation of changes.

Laura has overall responsibility for Loretto’s Community Engagement and Activities Team whose primary focus is facilitating and enhancing engagement, integration and participation for all of the people we work for across the Organisation.

Laura has over 15 years’ experience of working in Health and Social Care and worked in a range of operational and managerial positions within the Organisation

 
Susan Rice
Area Care Manager
  • HNC Social Care
  • PDA Supervision of the Delivery of Care Services
  • SVQ Level 4 Care
  • Registered Manager in Health and Social Care
  • SVQ Assessor / Verifier
  • Qualified Trainer with Outcome Star

Susan over sees the work of the Fordneuk Accommodation, Alcohol Outreach Sevice and Glasgow North Community Housing Support Service. Susan has worked in the social care field for 20 years and has previous experience within the organisations Learning and Development team specialising in SVQ.

 
Liz Robertson
Area Care Manager, Tenancy Support Service
  • BSc Open (Hons) (Specialising in Management and Law in Social Work)
  • Managing Care Certificate
  • HNC Management
  • SVQ 4 in Health and Social Care (Adults)
  • Certificate in Health and Social Care

 

Liz oversees the development and delivery of a growing Housing Support Service to all Wheatley Group Registered Social Landlord’s over 14 local authority areas. The service design is early intervention and prevention of homelessness through short term outcome focused support to vulnerable individuals whose tenancy may be at risk and where they may have additional support needs. Liz has 15 years experience of working in health and social care.

 
Marshall McDowall
ARBD Care Manager
  • Registered Mental Nurse
  • Registered Managers Award
  • PDA Delivery of Care and Support Services
  • SVQ Assessor / Verifier

Marshall has 28 years experience of working in Health and Social Care. He initially trained as a Registered Mental Health Nurse and worked for Lanarkshire Health Board for 15 years, before coming to Loretto in 1999.  Marshall has recently completed the first year of his Masters Degree in Dementia studies.

Marshall has lead responsibilty for developing the ARBD Specialist Care Home.  The specialist unit aims to maximise recovering and residual functioning in individuals with ARBD and will support 22 individuals, within an innovatively designed development in the Tollcross area of Glasgow.

 
Craig Bruce
Area Care Manager

 

  • Managing Care Certificate
  • SVQ 4 in Health and Social Care (Adults)
  • SVQ Assessor


Craig oversees our Glasgow Resettlement Services which provide Housing support Services to adults experiencing homelessness. Craig has worked in the social care field for over 18 years and has previous experience of working within Learning Disability, Mental Health and Homeless Services.

 

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