Loretto Housing Association

Loretto Care's principal business activities are to provide a range of care and support services to people in need across western and central Scotland.

We work with a diverse range of service user groups, including individuals and families experiencing or at risk of homelessness, learning disability, addictions, mental health, alcohol related brain damage and young people.

Our overall aim is to ensure those in need receive care and support to live fulfilled and independent lives resulting in high level user satisfaction rates.  We provide cost effective quality services within budgeted resources resulting in positive reviews from statutory and purchasing authorities.

Services for People with Alcohol Related Brain Damage

Until relatively recently most people who suffered from alcohol related brain damage would spend the remainder of their lives in inappropriate institutional care, often in hospital.

By combining our person centred care practises with new smart technology we are able to provide our service users with a safe environment, which allows people to adapt a lifestyle that suits their current and future needs.

We believe that offering people their own tenancy within a supported environment as well as providing housing and personal support helps service users to maximise their independence and lead fuller lives.

Services for People with Mental Health Problems

We have been providing services to people with mental health problems since 1990, helping people to move from an institutional care setting to their own home in the community.

All of our service users have their own support plan which is developed and continually revised to meet their own needs and aspirations. All service users are encouraged to be fully involved in the process as well as assisting in the evaluation of the effectiveness of the support they receive.

Supporting service users in this way we help people to live as full and satisfying a life as is possible!

Services for People with a Learning Difficulty

For more than 10 years we have been providing services to people with learning disabilities across Scotland. As well as providing support directly we also lease properties to other agencies that provide support services.

All of our service users have their own individual support plan, developed to meet their needs and aspirations.

We actively encourage service users towards greater independence in living a full and satisfying life.

Services for People who have been Homeless

Loretto started providing services to homeless people in 1994 when it took over the running of the Great Eastern Hotel in Glasgow. Working with colleagues in Social Care and Housing we re-housed 60 residents in existing Council accommodation and the remaining 60 were re-housed in new properties built by Loretto in various locations in Glasgow.

Since then we have developed a number of similar services for people throughout central Scotland, providing services to a wide range of people in need.

We believe our core values and person centred approach help people secure positive outcomes in their future.

For more information on any of the services that we provide please contact Vikki Lennon on 0141 420 4944

Assistive Technology

Assistive Technology (AT) is defined as;

"Any item, piece of equipment, product or system, whether acquired commercially, off the shelf, modified or customised, that is used to increase, maintain or improve functional capabilities of individuals with cognitive, physical or communication disabilities"

(Marshall, 2000)

This includes traditionally viewed "Hi-tech" solutions, such as warden call, sensors and alert systems, but also more traditional pieces of equipment such as wheelchairs, hearing aids and medication dosing systems.

It is widely accepted that the use of AT equipment can offer individuals the opportunity to live independently in situations and circumstances where it would have been previously necessary to have assistance and support in the form of personnel.

Ethical Considerations

When exploring the use of AT equipment, the Ethical aspects of its use must be given consideration.

There has to be an acknowledgement of the extent of the influence and impact the introduction of the equipment has on any individual's life.

This will include any indirect restrictions or limits it places on an individual’s ability to choose and control their lives.

The degree of influence the agency operating the equipment is able to have on that person’s life should also be acknowledged and considered when deciding to use AT.

At Loretto we work within a robust policy framework to ensure individuals welfare is promoted in line with their wishes and aspirations, whilst taking into account best practice guidance.

In particular the Organisations Rights, Risks and Limits to Freedom policy, gives detailed guidance and direction on the principles we follow when considering interventions such as AT.

Our Expertise

Loretto has used AT effectively to provide positive outcomes for people for a number of years.

In line with our Core Values of being person centred and open communicators, individual assessments focus on the person being at the centre of what we do. The overall process is an inclusive one using the expertise of the multidisciplinary team and taking into consideration the views of family and significant others where appropriate.

This process involves exploring possible adaptations or systems that can be put in place to effectively manage any risks highlighted from the assessment, with the aim of protecting and maximising the person's independence.

A number of our services have a warden call system installed. This includes the facility for an individual in their own home, to make verbal contact with staff at a nearby base, whether routine or emergency.

It also includes a fire/smoke detection system, which allows staff to respond verbally, and offer immediate support to individuals.

Our Care Home Services have an enhanced warden call system which allows for additional door alerts, offering remote support for Service Users to manage their door. It also allows staff to balance the need to provide support and supervision to individuals against the need to minimise any restrictions on their activities, and protect their privacy.

For more vulnerable individuals we also make use of sensors to alert support staff to situations of increased risk. These vary from bed sensors to highlight seizure activity in someone who suffers from epilepsy, to floor sensors to alert staff to Service Users movements.

In most services, we employ systems for the maintenance and management of Service User’s medication. These range from supervised administration using a measured dosage system, to a diary or planner prompt to remind someone to take their medication, with the goal of maximising the person's independence.

The circumstances we employ AT in, and the methods we use, have been the subject of positive feedback from a number of agencies, including regulatory bodies such as the Care Commission and the Dementia Services Development Centre, Stirling University (DSDC).


Loretto are currently developing a specialist nursing home for those experiencing Alcohol Related Brain Damage (ARBD) in conjunction with Health and Social Work in Glasgow.

The design of this development has met with extremely positive feedback from the DSDC in Stirling and their view is that it may be considered as an example of excellence in these terms.

Also, Commissioners of our services, particularly the Care Home Services, have consistently expressed at public forums, that we are strong examples of good practice related to the use of AT.

With our expertise, alongside the practical experience of creating positive impacts, both in people’s lives and in the community, we are in a position to provide guidance and assistance to others.

For further information, advice or guidance you can contact Loretto Care on enquiries@lorettoha.co.uk 0141 420 4944.


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