Loretto Housing Association

Compliments and complaints

At Loretto your opinions matter, so we want to hear them all.

If we don’t get things right first time, we will listen so we can stop it happening again.

If we've make a mistake and you are unhappy with our service, we want to make it as easy as possible for you to tell us. We will always try to deal with your complaint promptly.

To give us your complaints, comments or compliments:

  • Call us anytime on 0141 420 7950
  • Email housingteam@lorettoha.co.uk
  • Visit or write to our office at 170 Crown Street, Glasgow, G5 9XD.

The Scottish Housing Regulator

Read the Scottish Housing Regulator's leaflet on making a complaint here.

Independent advice

For independent advice you should contact the Scottish Public Services Ombudsman


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