Loretto Housing Association

Repairs and maintenance

We’ve introduced a new repairs service and a new contractor to improve your repairs and maintenance.

Our new service with City Building means you can book an appointment for a repair at a time and day which suits you.

This means you don’t have to sit and wait for someone to turn up at your home.

We know that it's really important that repairs are carried out properly and at a time that's convenient for you. That's why our call centre is open 24 hours a day.

Call us anytime on 0141 420 7950. We’re here 24 hours a day, seven days a week. You can also email us at housingteam@lorettoha.co.uk 

We will aim to contact you to confirm the appointment before we visit you.

Our repairs team will arrive at your home wearing uniforms and carrying appropriate identity cards to confirm who they are. Always be sure to check workers’ identity cards before allowing them into your home.

Once your repair has been completed please use the feedback card to tell us what you think about the quality of service you received. Your feedback will help us continually improve our repairs service.

Rights and responsibilities

As your landlord, we have a legal duty to carry out certain repairs to your property and maintain your home to a safe and suitable standard.

Being a tenant with us means you have legal rights when it comes to getting things fixed. This is called your Right to Repair.


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