Loretto Housing Association

Employee Stories / Profiles

Support Worker

I joined Loretto Care in December 2002 as a support worker, working with young people between the ages of 16 and 25; this was a complete change of direction in my career as I had previously worked in the licensing trade for 24 years.

I remember as I set off from home on the first day of my new job at the Garry Place homeless project thinking what have I done? Is this for me? I wasn't used to being the new member of staff in a new environment, I needn't have worried I was welcomed into the staff team and immediately knew I was going to enjoy the new challenges and experiences ahead of me.

I continued to work in Garry Place until 2007 during which time I was encouraged by management and my work colleagues to complete my SVQ 3 in Health and Social Care, quite an achievement for me as I hadn't studied for more years than I wish to disclose.

I was then given the opportunity to be involved in the set-up and development of the new Kingseat service working with single people and families experiencing homelessness, this set new challenges again for me. It helped me develop my skills and knowledge base made me aware off my own strengths and enabled me to work in partnership with a wider range of agencies involved with the service users I supported.

I feel quite proud in what I have personally achieved since that first day in 2002 but I would not have been able to do this without the help and support from Loretto as an employer who have provided me with ongoing training and personal development, and by keeping company policies, procedures and legislation up to date for my reference and to ensure my good work practice.

I have now been employed by Loretto Care for 9 years. I continue to enjoy my job, get great job satisfaction, have been made to feel a valued member of staff by management at project level and at head office. I've received support and understanding during personal issues and I am proud to say I'm a part of the Loretto team.

Support Worker

I was employed by Loretto Care in 2004 as a Support Assistant within James Duncan House, a large scale Hostel in Glasgow and progressed to Acting Up Support Worker 6 months later. This enabled me to secure a permanent position as a Support Worker, thus providing me with the experience and evidence to assist me to complete my SVQ 3 in Health and Social Care by December 2005.

I then moved to the Fordneuk Alcohol and Support Service in March 2008 once the de-commissioning of James Duncan House was completed. The positive aspects of my employment within Loretto Care have included the opportunity to be involved in a wide range of experiences, including working with individuals with complex support needs, multi agency working and involvement in devising and implementing support plan systems to meet service user needs.

I was also encouraged and successful in gaining a position as Contact Officer in 2011. As a Contact Officer I am available to other employees who wish to discuss any concerns about Dignity at Work and to help them find resolution. I receive additional training and support to carry out this role.

Deputy Service Manager

I started with Loretto 8 years ago as a Support Assistant at the Maryhill Service before being promoted to Support Worker. With the help of our Learning and Development department I achieved both my SVQ 3 and SVQ 4 in Health and Social Care; giving me a great sense of personal achievement whilst enhancing my knowledge and confidence.

A training and management programme was implemented to allow me to progress as firstly Team Leader at our North Lanarkshire Service and subsequently Deputy Service Manager at Maryhill.

In line with Loretto's family friendly policies I was granted flexible and reduced working hours on my return to work after the birth of my first child; allowing me to balance my work commitments and home life. The organisation has shown great flexibility and support again as I prepare for maternity leave in the New Year.

Whilst making a difference to our service users lives is our priority, I would encourage all staff members to accept the support and training offered by Loretto in pursuing their career and ambitions.

Care Initiatives Manager

I started my health and social care career as a mental health nurse within the NHS, before joining Loretto in 1994, as a Support Worker. Initially, I planned to stay for six months to gain experience of working in a community based service.

I was initially apprehensive about leaving the NHS, however Loretto gave me the opportunity to provide truly person centred support to a wide range of people within their own homes. It was an ideal career move for me, with the opportunity to develop my knowledge and understanding of supported living and specialist mental health care.

I have also had the privilege of supporting some fantastic individuals and to see them move from hospitals or hostels, in to their own homes and lead their lives the way they want to. Seeing the difference quality care and support makes first hand, is one of the most satisfying parts of the job.

I have worked with many great staff over the years, and there is a true sense of teamwork within Loretto that again contributes to a positive working environment. I have always had great line managers who were always on hand to challenge, offer support and encouragement.

Loretto's commitment to learning and providing opportunities to try new things, or to look at how we respond to challenges within social care, has helped me experience a number of roles within the organisation, including Senior Support Worker, Service Manager, Care Services Manager, Learning and Development Manager and now in the post of Care Initiatives Manager.

I have had the opportunity to attend some excellent training courses, complete a range of qualification and learn on the job from supportive colleagues.

I am proud to work for Loretto and have stayed for so long as it is a forward thinking organisation, that remains committed to providing high quality care and support across all of our services and making a real difference to people's lives.

Area Care Manager

As the Care Services Improvement Manager Laura is responsible for the Performance, Quality Assurance and Improvement of Care Services across the Organisation’s three work strands of Older people, Tenancy Sustainment and Self Directed Support.

Reporting to the Head of Care, Laura works with frontline teams in Loretto Care and with support services provided from the Wheatley group, to evaluate performance results; identify opportunities for service and performance improvements and supports in the implementation of changes.

Laura has overall responsibility for Loretto’s Community Engagement and Activities Team whose primary focus is facilitating and enhancing engagement, integration and participation for all of the people we work for across the Organisation.

Laura has over 15 years’ experience of working in Health and Social Care and worked in a range of operational and managerial positions within the Organisation

Senior Housing Officer

I have worked with Loretto Housing since 1986, starting on the Youth Training Scheme as office junior. On completion of this two year training scheme, I was offered a full time job as Housing Assistant. This role required that I complete a housing qualification and Loretto funded my places on both the National Certificate in Housing Studies and then the Higher National Certificate which allowed me to progress to the role of Housing Officer.

My formal training continued with the completion of the Post Graduate Diploma in Housing at Glasgow University. In 2001, I was successful in obtaining the Senior Housing Officer post and having worked for the same organisation for over 25 years I have seen significant changes within Loretto; we are a very progressive organisation. As an employee, I have benefited from formal training, good terms and conditions, family friendly policies, personal development opportunities and excellent working conditions. Many of the staff at the Head Office have been with Loretto for a long time and, for me, this brings a sense of stability and commitment. The core values at Loretto create an environment and standards that keeps me happy to come to work everyday.



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